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All important information at a glance

Arrival and departure
The rooms and apartments are available from 2:00 p.m. on the day of arrival. On the day of departure, we ask you to vacate the rooms and apartments by 11:00 a.m.
 

Cancellation insurance
Life doesn't always go according to plan. Therefore, we recommend that you take out travel cancellation insurance, which provides you with financial security in the event of cancellation. With just 2.00 euros per person and night you are on the safe side. Cancellation insurance must be taken out in writing and the entire insurance amount must be transferred together with the deposit.
 

Cancellation terms
Something can always happen before you start your journey. At the Sporthotel Kalcherhof in Racines/Ratschings, you have the possibility to postpone your trip free of charge to another date within the same year or to send other guests to us on holiday. Please understand that we will not refund your deposit in the event of cancellation. For cancellations up to 4 weeks before the start of the holiday, there are no further costs, for cancellations within 4 weeks before the start of the holiday, we charge 3 overnight stays. If you cancel your holiday three days or less before your arrival, the total package price will be charged. If you depart early, the full balance will be charged. In the case of group reservations, the arrangement price for those people who do not arrive despite reservation will be set off against the rest of the group.
 

Children’s rates
Our children’s discounts are valid for children staying in the room of their parents’ (2 full-paying guests) double room or in an apartment.

Reduction for children during the low season (in summer from 27/04/2019 – 27/07/2019 and from 02/09/2019 – 09/11/2019; in winter from 30/11/2019 – 21/12/2019, from 05/01/2020 – 21/02/2020, and from 02/03/2020 – 03/04/2020)

  • 0 up to and including 4 years: 3.00 euros per day (free of charge if you bring your own cot)
  • 5 up to and including 6 years: -50%
  • 7 up to and including 13 years: -35%
  • 14 up to and including 16 years: -30%
  • From the 17th birthday, adult prices apply.

Children’s rates during the high season (in summer from 28/07/2019 – 01/09/2019; in winter from 22/12/2019 – 05/01/2020, from 22/02 – 01/03/2020, and from 05/04 – 19/04/2020)

  • 0 up to and including 4 years: 5.00 euros per day (free of charge if you bring your own cot)
  • 5 up to and including 6 years: -50%
  • 7 up to and including 13 years: -45%
  • 14 up to and including 16 years: -40%
  • From the 17th birthday, adult prices apply.
     

Dogs
At Sporthotel Kalcherhof, we have a special place in our hearts for animals. We will be happy to welcome your dog to our hotel after consultation. We ask for your understanding that your little darling may not accompany you into the dining room or the wellness area.
 

Internet
In our main building, you can surf the web free of charge using our Wi-Fi.
 

Payment methods
We accept cash, EC, and credit cards (Diners Club and American Express cards are not accepted). When paying the invoice via your EC or credit cards, no further charges will be incurred.

If you pay the total amount in cash, you will receive a discount of 1% on the arranged price.
 

Rates
Our rates are per person and night including a rich breakfast buffet with organic corner, rich dinner menu, and entertainment programme (from 3 nights). For a stay of less than 3 nights, a surcharge of 10% will be charged. If you stay alone in a double room or apartment, we charge a surcharge of 20%. You can also book accommodation with breakfast only. In this case, we deduct 10.00 euros from the half board price. Hungry for a snack at noon? Then simply book half board. For a surcharge of 15.00 euros per night and person, we can also spoil you with culinary delights at lunchtime.
 

Reservation
The reservation is valid only after receipt of the deposit of 100.00 euros. You will find our bank details on the reservation confirmation.
 

Tourist tax
In South Tyrol, visitors have to pay the local tourist tax. This is 1.70 euros per night for travellers aged 14 and over. It is important to present a valid travel document (identity card or passport) for children under 14 years of age.

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