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All important information at a glance

Safety practices and Cleaning

Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests - required during the Check-In
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
 

Arrival and departure
The rooms and apartments are available from 2:00 p.m. on the day of arrival. On the day of departure, we ask you to vacate the rooms and apartments by 11:00 a.m.
 

Dogs
At Sporthotel Kalcherhof, we have a special place in our hearts for animals. We will be happy to welcome your dog to our hotel after consultation. We ask for your understanding that your little darling may not accompany you into the diningroom or the wellness area. Costs: € 8.00 per day/dog


Internet
In our all our buildings, you can surf the web free of charge using our Wi-Fi.
 

Children’s rates
Our children’s discounts are valid for children staying in the room of their parents’ (2 full-paying guests) double room or in an apartment.

Reduction for children during the low season

(in summer from 30/04/2021 – 25/07/2021 and from 04/09/2021 – 01/11/2021; in winter from 27/11/2020 – 23/12/2020, 09/01/2021 – 12/02/2021, 21/02/2021 – 26/03/2021, 05/04/2021 – 11/04/2021)

  • 0 up to and including 4 years: 6.00 euros per day (free of charge if you bring your own cot)
  • 5 up to and including 6 years: -50%
  • 7 up to and including 13 years: -35%
  • 14 up to and including 16 years: -30%
  • From the 17th birthday, adult prices apply.

Children’s rates during the high season

(in summer from 26/07/2021 – 03/09/2021; in winter from 24/12/2020 – 08/01/2021, from 13/02 – 20/02/2021 and from 27/03 – 04/04/2021)

  • 0 up to and including 4 years: 6.00 euros per day (free of charge if you bring your own cot)
  • 5 up to and including 6 years: -50%
  • 7 up to and including 13 years: -45%
  • 14 up to and including 16 years: -40%
  • From the 17th birthday, adult prices apply.
     

Rates
Our rates are per person and night (from 3 nights) including a rich breakfast buffet with organic corner, rich dinner menu, cake buffet in the afternoon and weekly activeprogramme. For a stay of less than 3 nights, a surcharge of 10% will be charged. If you stay alone in a double room or apartment, we charge a surcharge of 20%. You can also book accommodation with breakfast only. In this case, we deduct 10.00 euros from the half board price. Hungry for a snack at noon? Then simply book half board. For a surcharge of 15.00 euros per night and person, we can also spoil you with culinary delights at lunchtime.

Reservation
The reservation is valid only after receipt of the deposit of 100.00 euros. You will find our bank details on the reservation confirmation.
 

Tourist tax
In South Tyrol, visitors have to pay the local tourist tax. This is 1.70 euros per night for travellers aged 14 and over. It is important to present a valid travel document (identity card or passport) for children under 14 years of age.

 

Cancellation terms
Something can always happen before you start your journey. At the Sporthotel Kalcherhof in Racines/Ratschings, you have the possibility to postpone your trip free of charge to another date within the same year or to send other guests to us on holiday. Please understand that we will not refund your deposit in the event of cancellation. For cancellations up to 14 days before the start of the holiday, there are no further costs, for cancellations within 13 days before the start of the holiday, we charge 50% of the arrangement price. If you cancel your holiday 7 days or less before your arrival, the arrangement price will be charged. If you depart early, the full balance will be charged. In the case of group reservations, the arrangement price for those people who do not arrive despite reservation will be set off against the rest of the group.

Booking info covid-19

In case of state restrictions due to Covid-19 (Travel restrictions, quarantine, positive result etc.) you have the possibility to postpone your trip to another date or you can cancel your holidays in our hotel (free of charge). --> Also within 13 days before the start of the holiday. Your reservation deposit (€ 100,00 per room) is still valid for one year beginning from the date of cancellation

 

Cancellation insurance
Life doesn't always go according to plan. Therefore, we recommend that you take out travel cancellation insurance, which provides you with financial security in the event of cancellation due to illness before arrival or premature departure. (Medicale certificate required). With just 4.00 euros per person and night you are on the safe side. Cancellation insurance must be taken out in writing and the entire insurance amount must be transferred together with the deposit.

Payment methods
We accept cash, EC, and credit cards (Diners Club and American Express cards are not accepted). When paying the invoice via your EC or credit cards, no further charges will be incurred.

If you pay the total amount in cash, you will receive a discount of 1% on the arranged price.

Non-binding
request